General Description:
The Medical Receptionist
is responsible for the front line patient contact, including triaging
calls, scheduling appointments, answering the telephone, and maintaining
a smooth patient flow. The duties of this position will be fulfilled
on a rotational basis along with other Medical Receptionist's positions
in all of the clinics operated by Digestive Health Specialists.
Distinguishing Features:
This position requires
experience and knowledge in the medical field with an understanding
of procedure codes and medical insurance processes, and great attention
to detail. Individual has extensive contact with patients, patient
families, other physician offices, clinic staff and the billing section.
Individuals require adaptability and excellent interpersonal and customer
relation skills. It is a front line position responsible for helping
to set a relaxed and friendly tone in the office and waiting area.
Principal Accountabilities:
- Meets and greets patients.
- Answers the telephone,
schedules patient appointments and takes messages.
- Answers questions when
appropriate, including responding to billing questions in a timely
and accurate manner.
- Obtains and verifies
patient demographic and financial information.
- Enters patient information
into the registration system.
- Prepares the chart and
the necessary forms for the patient visit.
- Collects patient amounts
due including co-pays, co-insurance and deductibles.
- Completes all necessary
insurance forms.
- Maintains the patient
chart filing system.
- Processes and prepares
outgoing mail.
- Prepares charts for
upcoming appointments.
- Schedules follow-up
appointments, outpatient procedures, tests, and makes referrals
to physicians as necessary.
- Requests medical records/reports
from referring physicians and confirms patient appointments.
- Forwards schedules to
appropriate facilities for physicians and patients.
- Prepares records/charts
for transcription service.
- Mails brochures and
other materials to patients as necessary.
- Performs other tasks
and duties as required.
If you are interested
in the above position, please fax your resume to (253)572-8204.
